FAQ: IndoorAtlas tools and app ← Knowledge Base What is a good IndoorAtlas workflow? Where can I download the IndoorAtlas Mobile app? Why I need to calibrate my phone when I’m using the IndoorAtlas mobile app and the API? Why I have to walk in order to get the location fix? Why I need to hold the device in the portrait orientation? What is the difference between the map path and the validation path in IndoorAtlas Mobile app? How long the map generation takes? Can I use different devices to collect the map data for a venue? Can IndoorAtlas automatically select a floor plan for me in a multi-story building? How accurately I need to align a floor plan in the Floor Plans tool? How can I reset a map, or have a clean start? Can I use IndoorAtlas mobile app without Internet connection? The IndoorAtlas Mobile is displaying "reconnecting" message, why? What file formats Floor Plans support? Which browsers Floor Plans tool supports? I can't see the details of my building in the satellite view of the Floor Plans tool, why? Where can I find building, level, and floor plan IDs? The distance displayed for a map segment is totally wrong in the IndoorAtlas Mobile, why? The Floor Plans doesn't show the building markers, why?